Refund policy

Thank you for shopping with us! We are so sorry you don't love your purchase. Please see below information about our various products and how to return them.

 

Home Decor Returns

To return your home decor, please email [email protected] to request a return. Please include your first name, last name, order number, and a description of the product you would like to return.  Return requests must be submitted within 30 days of you receiving your order. Once we process your request, you are responsible for shipping the products back to our showroom. We will inspect all returns and issue a credit back to your original method of purchase. You will be responsible for return shipping costs; original shipping fees will not be refunded.  If you made your purchase in-store, please return to our retail location to process your return.

 

All returns must be in original condition. If you need any assistance picking products or verifying colours/textures, please feel free to email or dm us for more product information! Sale items & Seasonal Items are FINAL SALE. 

Return Address: 215 Tillson Ave. Tillsonburg, ON N4G 3B2

Once inspected and approved, we will refund your original payment method within 7 business days.

Lighting Returns

To begin your return for lighting, please email [email protected] to request a return. Please include your first name, last name, order number and a description of the product you would like to return. Return requests must be submitted within 30 days of you receiving your order. Once we process your request, you are responsible for shipping the products back to our showroom. We will inspect all returns and issue a credit back to your original method of purchase. You will be responsible for return shipping costs; original shipping fees will not be refunded. All lighting returns must be in original packaging and conditions - lighting cannot be installed, wires cut etc. Sale items are FINAL SALE.

 

We are happy to help make lighting recommendations - if you have any questions about scale, colour, product information or need some recommendations, please feel free to email us at [email protected]

 

Return Address: 215 Tillson Ave. Tillsonburg, ON N4G 3B2

 

If you made your purchase in-store, please return to our retail location or call 519-688-1313 for more information.

 

Exchanges

The fastest way to exchange an item is submit a request for a return, and reorder the item you would like in it's place.

 

Defective Product / Shipping Damages

If you received your shipment and one or more items was damaged, please email photos & order number to [email protected]. We will process the credit/shipment of replacement items to you immediately.

 

All lighting has a 1 year warranty on it - if you experience any issues with finish or electrical components, please email [email protected] with your order number, photos and additional information.